These terms cover two things: what you agree to by using this site, and the terms that sit underneath a project unless we agree something different in writing. They are here so nothing about an engagement has to be guessed at.
Parabox Digital is a web design and development studio based in Sacramento, California, United States. In this document we, us and our mean Parabox Digital, and you means the person or company reading this site or engaging us for work.
Questions about anything here go to hello@paraboxdigital.com.
Sections 03 to 05 govern your use of paraboxdigital.com. They apply to everyone who visits the site.
Sections 06 to 19 are the default terms of an engagement with us. They apply to any project we take on unless a signed proposal, statement of work or separate agreement says otherwise.
Where a signed document and this page disagree, the signed document governs. This page fills the gaps rather than overriding what we shook hands on.
How we handle personal information is set out separately in the Privacy Policy.
You are welcome to read this site, link to it, and print or save pages for your own reference. Using it means you accept these terms.
You agree not to:
The site is provided free of charge and we may change, move or withdraw any part of it at any time without notice.
The design, code, text, photography, the Parabox Digital mark and the wordmark are owned by us or used under licence. Browsing the site grants you no licence to any of it.
The projects in Selected Work are shown with the permission of the clients they belong to. Client names, logos and brands remain the property of those clients, and appear here to show what we made rather than to imply any endorsement of anything else.
Where the site links out to another company, that company's site is theirs and its terms apply once you follow the link. We link because a page was useful, not because we vouch for everything on it.
If you believe something here infringes your rights, write to us and we will look at it promptly.
Everything published here is for general information. Service descriptions, timelines and any figures shown are indicative, and availability changes. Nothing on this site is a binding offer, and nothing on it forms a contract.
Sending the contact form starts a conversation. It does not book work, reserve a slot or commit either of us to anything.
Every project begins with a conversation, and then a written proposal from us. The proposal sets out the scope, the deliverables, the price, the payment schedule and the dates.
Work begins when you accept that proposal in writing and the deposit has cleared. Until both have happened, nothing is booked and no dates are held.
A proposal is open for 30 days from the date we send it. After that, we may need to re-quote.
Project work is quoted at a fixed price for the scope in the proposal. Ongoing work is quoted as a monthly fee. These are our standard terms unless the proposal states others:
If an invoice passes 14 days overdue we may pause work and release the dates we were holding. Restarting is subject to availability.
Builds sold with a Momentum or Growth plan are quoted on the basis that the plan runs alongside the build for a minimum term of three paid months. The quoted price reflects that commitment, and the with-a-plan price applies where the build runs with the plan it is named for, or a higher one. A build sold with a Storefront or Foundation plan carries no minimum term: the One page build keeps its published price, a Launch or Business build sold with either plan is quoted at its published on-its-own price, and nothing else in this subsection applies to those pairings.
The discount is consideration for the commitment, not a promotion. If a Momentum or Growth plan ends before three monthly payments have been made, whether you cancel or we terminate for non-payment, the balance of the discount falls due on the next invoice, prorated against the monthly payments already made. The discount is the difference between the two prices the pricing page publishes for the build: with a plan, and on its own.
Where a minimum term applies, your proposal states two figures in writing before you sign anything: the price of the build on its own, as published on the pricing page, and the amount that would fall due if the plan ended in each month of the minimum term. This is a recovery of a conditional discount rather than a penalty, and you will have seen the number before it can ever apply.
Costs paid to third parties on your behalf, such as domains, hosting, licences, stock, fonts, plugins and advertising spend, are yours. We either bill them on at cost or ask you to pay the supplier directly. Prices exclude any sales tax, which is added where it applies.
A project runs on what you give us. That means copy, images, brand assets, access to the accounts we need, and answers when we ask for them. It also means one person with the authority to approve work, so feedback arrives as a single decision rather than a set of opinions we have to reconcile.
By sending us material you confirm you own it or have the rights to use it, and that we may use it for the project. Anything you supply is your responsibility, including the accuracy of claims made in your copy.
If we are waiting on you for more than 30 days, we may treat the project as paused, invoice the work completed to that point, and reschedule the remainder around other commitments.
The proposal names what is being made and how many rounds of revision are included. Revisions are for refining the agreed direction.
New pages, new features, a change of direction after sign-off, or extra rounds fall outside that scope. We quote them separately as a change order with a price and a schedule impact. No work outside the agreed scope starts until you approve the cost in writing.
The schedule in a proposal assumes material and feedback arrive when agreed. Late content and late approvals move the launch date, and a project paused part way through rejoins the schedule at the next opening rather than where it left off.
We do not miss a date quietly. If one moves, you hear it from us with the reason and the new date attached.
Most sites we build rely on services we do not own: hosting, domain registrars, form handlers, analytics, content platforms, payment processors, font libraries and advertising platforms. Each has its own terms, pricing and uptime, and each is between you and that supplier.
Where we set an account up as part of a project, we set it up in your name so the site stays yours. Where a supplier raises its price, changes its interface or discontinues a service, the work to adapt is quoted as new work.
On payment in full, the final deliverables become yours. That covers the approved designs, the page templates, the custom code written for your project, and the content you supplied. You can host it where you like, change it, and hand it to another developer.
Two things stay with us. The first is our pre-existing material: the components, libraries, tooling and methods we bring to every project. You get a perpetual, worldwide, non-exclusive licence to use them as part of the delivered work, and we keep the right to reuse them elsewhere. The second is anything not selected: unused concepts, rejected routes and the working files behind them.
Third-party assets stay under their own licences, and those licences transfer to you only where their terms allow. Until the final invoice is paid, everything we have made for the project remains ours.
Once a project is public, we may show it in our portfolio, in case studies and on social channels, and name you as a client. This is how a studio gets its next project.
If you would rather the work stayed off our site, or needs to wait for your own announcement, tell us in writing and we will hold it. We will also keep out anything you mark as confidential, whether or not you ask us to hold the whole project back.
Where the proposal includes a credit line in the site footer, it stays for the life of the site unless we agree to remove it.
Website Management is a monthly subscription. It covers the updates, monitoring, maintenance, reporting and included edits described in the plan you signed up to. What each plan includes, and how quickly we respond to what, is set out in the plan schedule attached to your proposal.
The free month. Storefront, Momentum and Growth include their first month at no charge, starting the day the site goes live. The free month carries the full plan: the same edits, turnarounds and reporting as a paid month. Billing starts with the second month, a minimum term counts paid months only, and an annual prepayment is charged when the free month ends, with the twelve prepaid months running from that date. The free month applies once per client and does not apply to Foundation or Partner.
Minimum term. Momentum and Growth plans bought alongside a build run for a minimum of three paid months, counted from the first month billed. Storefront and Foundation run month to month, as do all plans bought on their own without a build.
After the minimum term the plan continues month to month until either of us ends it.
Ending it. Either of us may end the plan with 30 days' written notice, effective at the end of the current billing month. Where a minimum term applies you may still give that notice inside it, and the build discount falls due as set out in section 07. Months already paid for are not refunded or prorated.
We may end a plan immediately where an invoice is more than 30 days overdue.
Included edits. Text and image changes to pages that already exist are included in your plan, with no monthly cap on the number. You may raise as many requests as you like; we work them in the order they arrive, one at a time, at the turnaround stated for your plan. On Storefront that turnaround is a weekly batch: changes go live on one set day each week, agreed at onboarding, and anything urgent goes live sooner. Where requests consistently exceed what the plan supports we will raise it with you and propose a move to a higher plan. Work outside the definition of an edit is quoted and approved in writing before it starts.
Changing plans. Every plan change takes effect on your next billing date, and neither of us prorates the part month in either direction. You may move up to a higher plan at any time: work at the new tier begins as soon as you ask, and the new fee appears on the next invoice. On moving up you pay the difference between the two onboarding fees as a one-time charge, and a full onboarding fee is never charged twice. Moving up onto Momentum or Growth begins a fresh minimum term of three paid months at that tier, whichever tier you moved from. The free month under this section is a launch offer and does not apply to a plan change.
You may move down to any lower plan, Foundation included, once three monthly payments have been made on the plan you are leaving. Ask at least 14 days before your billing date; a later request takes effect on the following cycle. This notice is for a change of plan and does not replace the 30 days' notice required to end a plan under Ending it above. Moving down does not recover any build discount under section 07, since the three paid months that discount is set against have been made by the time a move down is available. Deliverables scheduled quarterly or twice yearly belong to the plan in force on the date they fall due, so a plan moved down before one of those dates does not receive it.
Where you have prepaid a year and change plan mid-year, the months already used are re-billed at the standard monthly rate of the plan you were on, and the remaining balance becomes an account credit drawn down at the new plan's monthly rate. The two months given free under an annual prepayment are earned by completing the twelve months on a single plan.
Every plan change is recorded in a Plan Change Notice signed through the client portal, stating the plan you are leaving, the plan you are moving to, the effective date, the onboarding difference where one is payable, and the new minimum term where one begins.
The turnaround credit. Each plan states how quickly we answer requests and when its changes go live; on Storefront that is the weekly batch day. Where a request needs longer than the stated turnaround, we tell you before that turnaround passes and set a new date, and no credit arises. If a stated turnaround passes with no word from us during a billing month, tell us inside that month and we credit one quarter of that month's plan fee against your next invoice, up to the full plan fee for that month. The credit covers the plan fee only, not add-ons, advertising spend or work quoted separately, and it does not apply where the delay comes from waiting on your material, your approval or a third-party service.
Price. After the minimum term we may change the monthly fee on 60 days' written notice. If you are one of our first ten plan clients, your rate is locked for 24 months from your start date and that notice provision does not apply to you during it. The lock covers the plan fee, not add-ons or work quoted separately.
What it does not cover. New features, redesigns, new pages and content production are project work and are quoted as such. Advertising spend is separate and is dealt with in section 15.
When it ends. Provided the account is paid in full, within 15 business days we hand over the site files and a database export, transfer or unlock any domain we hold for you, transfer ownership of the analytics properties, and give you the credentials in writing. We keep your data for 30 days after that and then delete it, so ask for anything you still need inside that window.
For search, paid media and email work, our fee covers the strategy, the setup, the creative and the management. Advertising spend is separate and is paid by you to the platform.
Search engines and ad platforms set their own rules, and they change them. Rankings, impressions, traffic, leads and revenue depend on competitors, budgets and demand as much as on the work. We do not guarantee any particular result, and no one honestly can. What we commit to is running the work properly and reporting what the numbers actually say, including when they say something we did not want to hear.
You are responsible for the claims made in your advertising and for the products or services being advertised.
Each of us will keep the other's non-public information confidential and use it only for the project. That covers commercial figures, plans, credentials and anything else marked or obviously private.
It does not cover information that is already public, that either of us knew independently, or that the law requires us to disclose. This obligation runs for the length of the engagement and for three years afterwards, and credentials are handled with care for as long as we hold them.
Where we handle personal data on your behalf, we act on your instructions. Our own data practices are set out in the Privacy Policy.
We warrant that the work will be performed with reasonable skill and care, by people who do this for a living, and that we have the right to supply what we deliver.
If a defect in our own work shows up within 30 days of launch, tell us and we will fix it at no charge. That covers something we built not doing what it was specified to do. It does not cover changes of mind, new requirements, edits made by others, or a break caused by a third-party service.
Beyond that warranty, the work and this site are provided as they are. We do not warrant that a website will be uninterrupted or error free, that it will look identical in every browser past and future, or that services we do not control will stay available.
Neither of us is liable to the other for indirect or consequential loss, or for lost profit, lost revenue, lost data, lost business or lost opportunity, however it arises.
Our total liability in connection with an engagement is capped at the fees you have paid us for it in the 12 months before the claim. For use of this site alone, where no fees have been paid, that cap is nil.
This cap limits what we owe you. It does not limit what you owe us, including unpaid invoices, third-party costs committed on your behalf, and any build discount recovered under section 07.
Nothing in these terms limits liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
Either of us may end a project on written notice. If you end it, you pay for the work completed up to that date plus any third-party costs already committed, and the deposit is not refunded.
We may end a project if an invoice is more than 30 days overdue, if the material we need has not arrived after a written reminder, or if we are asked to do something unlawful or against these terms.
Where a Website Management plan ends inside its minimum term, whether you end it or we do, the build discount falls due as set out in section 07.
On termination we hand over the work you have paid for, in the state it has reached. Ownership of anything unpaid for does not transfer. Sections 12, 16, 18 and 20 survive the end of an engagement, as do any amounts already due under section 07.
These terms are governed by the laws of the State of California, United States, without regard to conflict of law rules. The state and federal courts sitting in Sacramento County, California have exclusive jurisdiction.
Before either of us files anything, we will raise the issue in writing and give it 30 days of good faith conversation. Most disagreements are a scope misunderstanding, and most scope misunderstandings are solved in a phone call.
We are independent contractors. Nothing here creates a partnership, employment or agency relationship. If a court finds any part of these terms unenforceable, the rest stays in force.
The site terms may change, and the date at the top of this page moves when they do. Continuing to use the site after a change means you accept the version then published.
The engagement terms that apply to your project are the ones in force on the day you accepted the proposal. They do not change under you mid-project.
Parabox Digital
Sacramento, California, United States
Email hello@paraboxdigital.com
Phone +1 279 280 6322
This page sets out the terms on which Parabox Digital provides this website and its services. It is not legal advice. Where a signed proposal or statement of work covers the same ground, that document governs the project it applies to.