How we work, written down.

Parabox Digital is a web design and development studio based in Sacramento, California, United States. In this document we, us and our mean Parabox Digital, and you means the person or company reading this site or engaging us for work.

Questions about anything here go to hello@paraboxdigital.com.

Sections 03 to 05 govern your use of paraboxdigital.com. They apply to everyone who visits the site.

Sections 06 to 19 are the default terms of an engagement with us. They apply to any project we take on unless a signed proposal, statement of work or separate agreement says otherwise.

Where a signed document and this page disagree, the signed document governs. This page fills the gaps rather than overriding what we shook hands on.

How we handle personal information is set out separately in the Privacy Policy.

You are welcome to read this site, link to it, and print or save pages for your own reference. Using it means you accept these terms.

You agree not to:

• Copy the design, layout or code and present it as your own, or resell it.
• Attempt to gain access to any part of the site, its host or its accounts that is not published for visitors.
• Probe, scan or test the site for vulnerabilities, or interfere with how it runs for anyone else.
• Request pages at a rate that degrades the service for other visitors, or harvest contact details from it for unsolicited mail.
• Use the site or anything on it for an unlawful purpose, or to misrepresent your relationship with us.

The site is provided free of charge and we may change, move or withdraw any part of it at any time without notice.

The design, code, text, photography, the Parabox Digital mark and the wordmark are owned by us or used under licence. Browsing the site grants you no licence to any of it.

Copying any of it, in whole or in part, needs our written permission. That covers the layouts and the code behind them as much as the words on the page.

Where the site links out to another company, that company's site is theirs and its terms apply once you follow the link. We link because a page was useful, not because we vouch for everything on it.

If you believe something here infringes your rights, write to us and we will look at it promptly.

Everything published here is for general information. Service descriptions, timelines and any figures shown are indicative, and availability changes. Nothing on this site is a binding offer, and nothing on it forms a contract.

Sending the contact form starts a conversation. It does not book work, reserve a slot or commit either of us to anything.

Every project begins with a conversation, and then a written proposal from us. The proposal sets out the scope, the deliverables, the price, the payment schedule and the dates.

Work begins when you accept that proposal in writing and the first payment has cleared. On a build that first payment is half the build fee, with a plan or without one. On other project work it is the deposit. Until both have happened, nothing is booked and no dates are held.

A proposal is open for 30 days from the date we send it. After that, we may need to re-quote.

Project work is quoted at a fixed price for the scope in the proposal. Ongoing work is quoted as a monthly fee. These are our standard terms unless the proposal states others:

Build fee

One price per build, the same with a plan or without one, as published on the pricing page and stated in your proposal. Onboarding is the first phase of the build and is inside its price: there is no separate onboarding or setup fee. Onboarding covers setup of hosting, domain and DNS, analytics, and Google Business Profile access; on Momentum and Growth it also delivers the review request system, and on Growth it also delivers conversion tracking, the booking system and the listing claim pack. Half the build fee is invoiced at signing and half on the day your site goes live. Invoice terms below apply to each half. Your build slot is scheduled from the day the first payment clears. A payment method goes on file at signing, and it is the method plan billing uses. The One-Day Site is the exception: it is paid in full at booking, and the build day is confirmed once payment clears. Its own terms are under One-Day Site below.

Deposit

The first half of the build fee is the deposit. On other project work the deposit is the amount stated in the proposal. Either is payable before work starts and is non-refundable.

Balance

The second half of the build fee is invoiced on the day the site goes live, and is payable under Invoice terms below: the site goes live first, and the invoice follows it. On other project work the balance is due at the milestones named in the proposal, and nothing goes live on an unpaid balance. A build bought without a plan is handed over at launch, as repository access and deploy instructions; hosting, edits and support are part of a plan and not of a build.

Invoice terms

Payable within 14 days of the invoice date.

Late payment

1.5% per month on the overdue balance, or the maximum the law allows if that is lower.

Subscriptions

Billed monthly in advance to the payment method on file. If a charge fails we retry and tell you. If it is still unpaid after 10 days we may suspend the service, including monitoring, until the account is current. Suspension does not pause billing.

Annual prepay

You may pay twelve months of a subscription at the price of ten. On a new plan the payment is charged the day the site goes live and the twelve months run from that day. Prepaid amounts are not refunded, but they carry across as account credit to other work with us if the plan ends early. The two free months are earned only by completing twelve months on a single plan.

Add-ons

One-time add-ons are invoiced when delivered. Recurring add-ons bill with the plan. Third-party tool costs, such as call tracking, are invoiced through us at cost.

If an invoice passes 14 days overdue we may pause work and release the dates we were holding. Restarting is subject to availability.

Build pricing and the plan

Every build has one published price, and it is the same whether or not a plan is taken. The plan named beside a build on the pricing page is the one we recommend for the site that build produces; any build may be taken with any plan, and neither price changes with the other. Custom builds are quoted in the proposal from the published floor. There is no minimum term on any plan, and nothing is owed on the build when a plan ends: the build is paid for in full by launch under the schedule above, and the plan is a month to month subscription under section 14.

Scope is the build. Each build's scope, with its page count as a guide, is published on the pricing page and stated in the proposal. There is no per-page price. A site that needs more than its build's scope is quoted as the next build up, or as a change order under section 09 where the proposal is already signed.

Rush work. A One page, Launch or Business build may be quoted at the rush price, which is 1.5 times the build's published price, against a rush deadline stated in the proposal. The difference between the two prices is the rush premium. If the rush deadline is missed and the conditions in the proposal were met, the premium is refunded and the build continues at its published price and ordinary deadline. The One-Day Site below is the One page build at the rush price, and its own guarantee applies to it in place of this paragraph.

Costs paid to third parties on your behalf, such as domains, hosting, licences, stock, fonts and plugins, are yours. We either bill them on at cost or ask you to pay the supplier directly. Advertising spend is never billed through us: it is paid by you to the platform under section 15. Prices exclude any sales tax, which is added where it applies. Beyond the plan fee, the build fee, add-ons you choose, the ad management overage in section 14, third-party tool costs at cost, the registrar's price for a domain we buy or renew and sales tax, there are no fees.

One-Day Site

The One-Day Site is the One page build at the rush price, $1,200, delivered inside one business day. The client books a build day and a start time. Payment is due in full at booking. The build day is confirmed once payment clears.

The client must be reachable through the build window and must supply logo, images, service list, hours, and contact details at the start of the session. Delays caused by unavailable content or an unreachable client pause the day and void the guarantee. Domain and hosting access must be provided before the start time.

Scope is one page, up to five sections. A site that needs more than one page is the Launch build, not a One-Day Site with pages added.

Guarantee. If the site is not live within 24 hours of the build day's start time, and the client met the conditions above, Parabox Digital refunds the speed premium of $400, which is the difference between the One-Day price and the One page build's published price. The site remains the client's at no further charge. The build guarantee in section 14 does not apply to the One-Day Site.

A project runs on what you give us. That means copy, images, brand assets, access to the accounts we need, and answers when we ask for them. It also means one person with the authority to approve work, so feedback arrives as a single decision rather than a set of opinions we have to reconcile.

By sending us material you confirm you own it or have the rights to use it, and that we may use it for the project. Anything you supply is your responsibility, including the accuracy of claims made in your copy.

If we are waiting on you for more than 30 days, we may treat the project as paused, invoice the work completed to that point, and reschedule the remainder around other commitments.

The proposal names what is being made and how many rounds of revision are included. Revisions are for refining the agreed direction.

New pages, new features, a change of direction after sign-off, or extra rounds fall outside that scope. We quote them separately as a change order with a price and a schedule impact. No work outside the agreed scope starts until you approve the cost in writing.

The schedule in a proposal assumes material and feedback arrive when agreed. Late content and late approvals move the launch date, and a project paused part way through rejoins the schedule at the next opening rather than where it left off.

We do not miss a date quietly. If one moves, you hear it from us with the reason and the new date attached.

Most sites we build rely on services we do not own: hosting, domain registrars, form handlers, analytics, content platforms, payment processors, font libraries and advertising platforms. Each has its own terms, pricing and uptime, and each is between you and that supplier.

Where we set an account up as part of a project, we set it up in your name so the site stays yours. Where a supplier raises its price, changes its interface or discontinues a service, the work to adapt is quoted as new work.

On payment in full, the final deliverables become yours. That covers the approved designs, the page templates, the custom code written for your project, and the content you supplied. You can host it where you like, change it, and hand it to another developer.

Two things stay with us. The first is our pre-existing material: the components, libraries, tooling and methods we bring to every project. You get a perpetual, worldwide, non-exclusive licence to use them as part of the delivered work, and we keep the right to reuse them elsewhere. The second is anything not selected: unused concepts, rejected routes and the working files behind them.

Third-party assets stay under their own licences, and those licences transfer to you only where their terms allow. Until the final invoice is paid, everything we have made for the project remains ours.

Once a project is public, we may show it in our portfolio, in case studies and on social channels, and name you as a client. This is how a studio gets its next project.

If you would rather the work stayed off our site, or needs to wait for your own announcement, tell us in writing and we will hold it. We will also keep out anything you mark as confidential, whether or not you ask us to hold the whole project back.

Where the proposal includes a credit line in the site footer, it stays for the life of the site unless we agree to remove it.

Website Management is a monthly subscription. It covers the updates, monitoring, maintenance, reporting and included edits described in the plan you signed up to. What each plan includes, and how quickly we respond to what, is set out in the plan schedule attached to your proposal.

When billing starts. Storefront, Momentum and Growth bill from the day the site goes live, and an annual prepayment on a new plan is charged that day, with the twelve prepaid months running from it. A paid month is one billing period on the plan subscription, dated from the day the site went live, not a calendar month. Any month we choose to waive or credit is a discount on that invoice, stated in writing, and changes nothing else in these terms.

No minimum term. Every plan runs month to month from the first paid month until either of us ends it, except Partner, whose term is set in its engagement. Nothing is owed on the build when a plan ends: the build is paid for in full by launch under section 07.

Ending it. Either of us may end the plan with 30 days' written notice, effective at the end of the current billing month. Months already paid for are not refunded or prorated.

We may end a plan immediately where an invoice is more than 30 days overdue.

Included edits. Changes to pages that already exist are included in your plan, and no plan caps them by count. On Storefront edits are delivered in batches, each one submitted list of changes, delivered together within three business days of submission. On Momentum changes are live within two business days. On Growth changes are live the next business day. Fair use on every plan is text, image and layout changes to existing pages; a redesign, a new section type or a new integration is quoted separately. Unused posts and calls do not roll over. Turnaround times run from the time a request is submitted by text or email. Work outside the definition of an edit, including a new page or a landing page, is quoted and approved in writing before it starts.

Business days are Monday to Friday, Pacific time, excluding US federal holidays. Every turnaround, guarantee and handover in these terms counts them that way.

Changing plans. Every plan change takes effect on your next billing date, and neither of us prorates the part month in either direction. You may move up to a higher plan at any time: work at the new tier begins as soon as you ask, the new fee appears on the next invoice, and you receive the higher tier's onboarding deliverables at no charge. Before launch, if you also move to a bigger build, the difference between the two builds' published prices is due under section 07.

You may move down to any lower plan at any time. Ask at least 14 days before your billing date; a later request takes effect on the following cycle. This notice is for a change of plan and does not replace the 30 days' notice required to end a plan under Ending it above. Nothing is clawed back on a move down. Deliverables scheduled quarterly or twice yearly belong to the plan in force on the date they fall due, so a plan moved down before one of those dates does not receive it.

Where you have prepaid a year and change plan mid-year, the months already used are re-billed at the standard monthly rate of the plan you were on, and the remaining balance becomes an account credit drawn down at the new plan's monthly rate. The lower yearly price is earned by completing the twelve months on a single plan.

Every plan change is recorded in a Plan Change Notice that we send by email and you sign by reply. It states the plan you are leaving, the plan you are moving to, and the effective date.

Build slots and content. Build slots are booked from the day the deposit clears. Every build uses a slot, with a plan or without one. The One-Day Site is booked as a build day and does not use one; a migration does not use one either. If final content is not received within 30 days of the booked slot start, the slot is released and the build moves to the next open month. The deposit stays on account for six months from signing, after which the engagement closes and the deposit is forfeited.

The build guarantee. A build goes live within 10 business days of content sign-off on a One page or Launch build, or 20 business days on a Business build, or $300 comes off the launch invoice. One rule for every build, with a plan or without one. The days follow the build chosen, not the plan. The guarantee covers the build's scope. The clock starts on the later of content sign-off or the scheduled slot start, and content changes after sign-off restart it. On a Custom build the deadline is set in the proposal, and on a rush the rush deadline and premium under section 07 apply instead. This guarantee does not cover the One-Day Site, which carries its own 24-hour guarantee under One-Day Site in section 07.

The migration guarantee. A plan bought without a build applies only to a site we can host as it is, meaning static or Next.js code we can deploy on Vercel; WordPress, Wix, Squarespace and similar sites need a build. No build fee and no setup fee is charged, and billing starts when the site is migrated and live. The site is live on our hosting within 5 business days of receiving full access, meaning hosting, the domain registrar and CMS or repository credentials, or your first month on the plan is not billed.

The Growth lead guarantee. On Growth, if tracked form submissions, bookings and tracked calls in paid month three do not exceed those in paid month one, paid month four is not billed. Both are full billing months. The guarantee applies where ads have been live from paid month one with at least $500 a month in spend and the forms and tracking we set up have not been altered. Where you declare an off-season at onboarding and paid month three falls inside it, the comparison is paid month four against paid month two and the credited month is month five. The credit lands on the month after the comparison month, and for an annual prepayment it extends the term by one month.

Included bonuses. Recurring deliverables unlock after each completed period on an active plan: the content refresh, the AI visibility check, the service area page and the photo refresh after each three paid months, one campaign landing page per six paid months on Growth, and the design refresh after twelve paid months on Growth. Nothing is claimable in advance.

The turnaround credit. Each plan states how quickly we answer requests and when its changes go live; on Storefront that is three business days from submission of a batch. Where a request needs longer than the stated turnaround, we tell you before that turnaround passes and set a new date, and no credit arises. If a stated turnaround passes with no word from us during a billing month, tell us inside that month and we credit a flat amount against your next invoice, up to the full plan fee for that month. The credit is $100 on Storefront, $200 on Momentum, and $300 on Growth. The credit covers the plan fee only, not add-ons, advertising spend or work quoted separately, and it does not apply where the delay comes from waiting on your material, your approval or a third-party service.

Price. We may change the monthly fee on 60 days' written notice.

What it does not cover. New features, redesigns, new pages and content production are project work and are quoted as such, except where a plan lists them. Advertising spend is separate and is dealt with in section 15. On Momentum, management covers up to $1,500 of monthly spend on your own ad account, and on Growth up to $5,000; spend above the plan's cap is billed monthly at 30 percent of the excess on Momentum and 15 percent on Growth.

When it ends. Provided the account is paid in full, within 15 business days we hand over the site as repository access and deploy instructions with a database export, transfer any domain we hold for you at no charge, transfer ownership of the analytics properties, and give you the credentials in writing. Hosting ends at the end of the paid period. We keep your data for 30 days after handover and then delete it, so ask for anything you still need inside that window.

For search, paid media and email work, our fee covers the strategy, the setup, the creative and the management. Advertising spend is separate and is paid by you to the platform.

Search engines and ad platforms set their own rules, and they change them. Rankings, impressions, traffic, leads and revenue depend on competitors, budgets and demand as much as on the work. We do not guarantee any particular result, and no one honestly can. What we commit to is running the work properly and reporting what the numbers actually say, including when they say something we did not want to hear.

You are responsible for the claims made in your advertising and for the products or services being advertised.

Each of us will keep the other's non-public information confidential and use it only for the project. That covers commercial figures, plans, credentials and anything else marked or obviously private.

It does not cover information that is already public, that either of us knew independently, or that the law requires us to disclose. This obligation runs for the length of the engagement and for three years afterwards, and credentials are handled with care for as long as we hold them.

Where we handle personal data on your behalf, we act on your instructions. Our own data practices are set out in the Privacy Policy.

We warrant that the work will be performed with reasonable skill and care, by people who do this for a living, and that we have the right to supply what we deliver.

If a defect in our own work shows up within 30 days of launch, tell us and we will fix it at no charge. That covers something we built not doing what it was specified to do. It does not cover changes of mind, new requirements, edits made by others, or a break caused by a third-party service.

Beyond that warranty, the work and this site are provided as they are. We do not warrant that a website will be uninterrupted or error free, that it will look identical in every browser past and future, or that services we do not control will stay available.

Neither of us is liable to the other for indirect or consequential loss, or for lost profit, lost revenue, lost data, lost business or lost opportunity, however it arises.

Our total liability in connection with an engagement is capped at the fees you have paid us for it in the 12 months before the claim. For use of this site alone, where no fees have been paid, that cap is nil.

This cap limits what we owe you. It does not limit what you owe us, including unpaid invoices and third-party costs committed on your behalf.

Nothing in these terms limits liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

Either of us may end a project on written notice. If you end it, you pay for the work completed up to that date plus any third-party costs already committed, and where a deposit was taken it is not refunded.

We may end a project if an invoice is more than 30 days overdue, if the material we need has not arrived after a written reminder, or if we are asked to do something unlawful or against these terms.

On termination we hand over the work you have paid for, in the state it has reached. Ownership of anything unpaid for does not transfer. Sections 12, 16, 18 and 20 survive the end of an engagement, as do any invoices already due under section 07.

These terms are governed by the laws of the State of California, United States, without regard to conflict of law rules. The state and federal courts sitting in Sacramento County, California have exclusive jurisdiction.

Before either of us files anything, we will raise the issue in writing and give it 30 days of good faith conversation. Most disagreements are a scope misunderstanding, and most scope misunderstandings are solved in a phone call.

We are independent contractors. Nothing here creates a partnership, employment or agency relationship. If a court finds any part of these terms unenforceable, the rest stays in force.

The site terms may change, and the date at the top of this page moves when they do. Continuing to use the site after a change means you accept the version then published.

The engagement terms that apply to your project are the ones in force on the day you accepted the proposal. They do not change under you mid-project.

Parabox Digital
Sacramento, California, United States

Email hello@paraboxdigital.com
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